We know we are a pain when it comes to mattress quality. They were completely attentive to our needs and requests for information and ideas. The drinks at their bar/lounge were awful and overpriced. got compensation for the all the mishaps (2 free meals, free kids club, SPA discount and small financial compensation - about 20% off room price compensation for the days without a/c) but nothing was spontaneous except the upgrade to a duplex suite that we ended up declining after one sleepless night due to heat, hard bed and curtains not closing properly and letting light in very early in the morning. There are more places to choose from in the, Frequently Asked Questions about JW Marriott Venice Resort & Spa. We stayed at the JW Marriott Resort on Isola delle Rose, Venice for a long weekend, and from the moment we arrived and stepped on the Island the whole experience was magnificent, such an impressive James Bond entrance. Had I done this whilst there, a 1 would have been still too much. The kids club team was simply adorable. Here the management just undergo situations waiting for customers to shout. We would take the water taxi later in the afternoon to walk the streets, visit the art galleries and museums and dine at some of the amazing restaurants that Venice has offer. So you end up getting the best from a handful of staff members who go above and beyond to make you feel happy and the worst of carelessness attitude. Not to mention the glasses are half full. There is a thing called memory foam toppers ! All the concierges, the cafe's and restaurant staff remembered us by sight and took great care of us. We recommend calling ahead to confirm details. It was off season so not crowded. If the system detects something that potentially contradicts our. JW Marriott Venice Resort & Spa, Venice: 2,294 Hotel Reviews, 3,034 traveller photos, and great deals for JW Marriott Venice Resort & Spa, ranked #97 of 417 hotels in Venice and rated 4.5 of 5 at Tripadvisor The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Russian. The kids club team was simply adorable. What are some of the property amenities at JW Marriott Venice Resort & Spa? Problems happen. OUSTANDING Staff is just the beginning! First impression after you get the water taxi is the filthy water full of trash right by the entrance, the staff at the dock were not warm at all and barely spoke to us. We were pleasantly surprised to have been upgraded to a loft suite. We asked for Prosecco which we got but the lady that brought it out seemed irritated. Are any cleaning services offered at JW Marriott Venice Resort & Spa? The roof top pool was small and felt busy, but with very friendly and helpful pool attendants. Which room amenities are available at JW Marriott Venice Resort & Spa? We know we are a pain when it comes to mattress quality. For the length of our stay Our room was extremely cold and stayed this way despite us turning off the thermostat. Unlock Member Rates! There is a thing called memory foam toppers ! It is expensive for a Marriott hotel. This is a gorgeous property. We would have been more than pleased to recover these issues while staying at the hotel providing deep cleaning of the refrigerator, changing towels and repair the toilet door properly. And this is simply not acceptable. We regret to read your experience was not at the level of your expectations and that you had the impression our Management team was not attentive on your concerns. Yes, JW Marriott Venice Resort & Spa offers airport transportation for guests. We spent one day by the large outdoor pool, which was very relaxing and very welcome on such a hot day. Does JW Marriott Venice Resort & Spa offer any business services? My only regret will be not to return: the value for money, the uneven service quality and the poor management are not in line with a 5 stars resort and the price tags that go with it. There are more places to choose from in the, Frequently Asked Questions about JW Marriott Venice Resort & Spa. The boat ride was nice and relaxing. Does JW Marriott Venice Resort & Spa have an airport shuttle? JW Marriott Venice Resort & Spa. We stayed at the JW Marriott Resort on Isola delle Rose, Venice for a long weekend, and from the moment we arrived and stepped on the Island the whole experience was magnificent, such an impressive James Bond entrance. Beautiful breakfast buffet, lovely bar overlooking the lagoon and easy transportation into Venice. Unlock Member Rates! Does JW Marriott Venice Resort & Spa have airport transportation? great views near the pool, It took me a long time to finalise this review as one should never speak from the dark side of the force! Now 326 on Tripadvisor: JW Marriott Venice Resort & Spa, Venice. The hallways to the rooms are dark and the carpet has stains all over. They are a great way of making a bed softer and most hotels have them available or arrange to source it if needed (from a shop or a nearby sister hotel). Now onto the room, the. Yes, JW Marriott Venice Resort & Spa offers airport transportation for guests. Visit hotel website. What makes the difference is the way they are dealt with. We had a wonderful stay at the JW Marriott Venice Resort and Spa. It is expensive for a Marriott hotel. Nearby attractions include Canal Grande (2.2 miles), Doge's Palace (2.1 miles), and Piazza San Marco (2.1 miles). Which popular attractions are close to JW Marriott Venice Resort & Spa? The hair dryer provided was disgustingly gross, full of dust and hair . 30-ish years ago, Venice was the first city in Italy we had ever visited. We had a wonderful experience at the JW in Venice. We know many people that feel the same and those who know us and our travel habits, were surprised to hear we were going again. We like soft beds. What are some restaurants close to JW Marriott Venice Resort & Spa? As many have mentioned, the arrival by private water taxi has to be one of the most impressive and memorable arrivals at any hotel. We know many people that feel the same and those who know us and our travel habits, were surprised to hear we were going again. take a cooking class Which popular attractions are close to JW Marriott Venice Resort & Spa? The concierge reached out ahead of our visit and helped us line up airport transportation, reservations, dining suggestions, etc. Does JW Marriott Venice Resort & Spa have airport transportation? We called and asked for extra blankets and were given blankets that were full of stains and wrinkled. However, for second time visitors in the heat of high summer it certainly is worth considering. As many have mentioned, the arrival by private water taxi has to be one of the most impressive and memorable arrivals at any hotel. I was immediately recognised as a Marriott Platinum Lifetime member and shown such courtesy. JW MARRIOTT VENICE RESORT & SPA - Updated 2023 (Italy) Europe Italy Veneto Province of Venice City of Venice Venice Venice Hotels JW Marriott Venice Resort & Spa 2,294 reviews #97 of 417 hotels in Venice Review Save Share Isola Delle Rose Laguna Di San Marco, 30124 Venice Italy 011 44 20 3027 4841 Visit hotel website Check In / / The Island location encouraged us to avoid the crowds during the busy time of day and spend our time visiting some of the other barrier Islands like renting bikes on Lido and exploring Murano and Burano. As many have mentioned, the arrival by private water taxi has to be one of the most impressive and memorable arrivals at any hotel. My only regret will be not to return: the value for money, the uneven service quality and the poor management are not in line with a 5 stars resort and the price tags that go with it. There are more places to choose from in the, Frequently Asked Questions about JW Marriott Venice Resort & Spa. The Maisonette Duplex Suites are very modern and great. The complimentary ferry service was efficient and always ran on time. There is a thing called memory foam toppers ! Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. Which room amenities are available at JW Marriott Venice Resort & Spa? My only regret will be not to return: the value for money, the uneven service quality and the poor management are not in line with a 5 stars resort and the price tags that go with it. Visit hotel website. Tripadvisor performs checks on reviews. The staff were attentive and the food was sublime. We were pleasantly surprised to have been upgraded to a loft suite. What makes the difference is the way they are dealt with. #109 of 1,362 Restaurants in Venice 246 reviews Calle del Vento Dorsoduro 1518/A 1.7 miles from JW Marriott Venice Resort & Spa " Atmospheric dining room, great. We would take the water taxi later in the afternoon to walk the streets, visit the art galleries and museums and dine at some of the amazing restaurants that Venice has offer. During our stay we explored the massive grounds, which were very well maintained, several of the. choose the best room your budget will allow, The Wow factor stops at the entrance. Do not expect any welcome drinks other than water on arrival. I would go back in a heartbeat. Yours sincerely Claudia Zuin - Front of the House Manager -, Having been to Venice many times, we decided that we would stay at this resort away from the hustle and bustle of the busy, touristy areas. We loved the Pizza making class by one of the chef's. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was off season so not crowded. A true management, in a 5 stars resort, must remain on top of things, be proactive, ensure staff delivers a high quality service at all times. We treated ourselves to this lovely resort. This is a gorgeous property. Arriving by boat to the hotel was special. When we asked if there was anything else they offered we got stares and were told we would need to pay for it. #93 of 415 hotels in Venice. My only regret will be not to return: the value for money, the uneven service quality and the poor management are not in line with a 5 stars resort and the price tags that go with it. This is the version of our website addressed to speakers of English in the United States. bathrooms are quite outdated and in need of a major update. The drinks at their bar/lounge were awful and overpriced. We called and asked for extra blankets and were given blankets that were full of stains and wrinkled. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We decided to Beautiful respite from the maddening crowds! Had I done this whilst there, a 1 would have been still too much. Lack of ANY communication from Managers after supposedly being told twice from us about the mold, towels and door-no managers visible!!! The hotel itself seems very large (we got lost trying to find our room a couple of times) and very modern. All the concierges, the cafe's and restaurant staff remembered us by sight and took great care of us. Are any cleaning services offered at JW Marriott Venice Resort & Spa? When we visit Venice again, we will surely stay at the JW Marriott! When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Good news ! They are a great way of making a bed softer and most hotels have them available or arrange to source it if needed (from a shop or a nearby sister hotel). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Yes, JW Marriott Venice Resort & Spa offers airport transportation for guests. And above all, no commitment whatsover from management to make things better if we were to return ! Please accept our apologies if on this occasion we were not proactive on solving the inconveniences happened and if our standards were far away from what we are used to offer to all our guests. We had a wonderful experience at the JW in Venice. Payments made by partners impact the order of prices displayed. So yes, we. When we asked if there was anything else they offered we got stares and were told we would need to pay for it. The hair dryer provided was disgustingly gross, full of dust and hair . Yes, dry cleaning and laundry service are offered to guests. The only big problem is the very poor management (or sometimes even lack of) and the uneven quality of service. #97 of 417 hotels in Venice. choose the best room your budget will allow, The Wow factor stops at the entrance. Share. JW Marriott Venice Resort & Spa 2,293 reviews #93 of 415 hotels in Venice Review Save Share Isola Delle Rose Laguna Di San Marco, 30124 Venice Italy 011 39 041 852 1300 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! MOLD in the fridge-disgusting-frayed towels -bathroom door that wouldnt open all the way due to toilet obstruc. We needed a water taxi for a tour that started before the hotel water transportation started in the morning a couple of times. Top room amenities include a minibar, air conditioning, and a flat screen TV. The resort helped us arrange our transportation to the hotel from the airport. It was off season so not crowded. Good news ! playground near the back of the property. Kind Regards Claudia Zuin - Front of House Manager. There was a hotel ferry that would take us to Venice every 60 minutes or so. Are any cleaning services offered at JW Marriott Venice Resort & Spa? JW Marriott Venice Resort & Spa, Venice: See 2,290 traveller reviews, 3,018 photos, and cheap rates for JW Marriott Venice Resort & Spa, ranked #92 of 414 hotels in Venice and rated 4.5 of 5 at Tripadvisor. Conveniently located restaurants include Restaurant La Fornace Murano, I' Bacaro De' Bischeri, and Al Grill. Do not expect any welcome drinks other than water on arrival. Beautiful, well maintained and comfortably equipped accommodations in a quiet area of the Island. They were completely attentive to our needs and requests for information and ideas. The hotel send a cute kids package to our room including a booklet on Venice and cookies. The Concierge staff jumped right into "work the problem" mode and did everything they could to support the resolution of this problem. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Mainly because of the crowds (even back then), we did not think we ever needed to return. Our team checks each review posted on the site disputed by our community as not meeting our. Customer service was very disappointing to say the least with exclusion of Agenda at breakfast, some of the servers at the rooftop restaurant andJoanne at the spa. During our stay we explored the massive grounds, which were very well maintained, several of the. Kind Regards Claudia Zuin - Front of House Manager. They were very helpful in arranging the service for us. Here the management just undergo situations waiting for customers to shout. Special shout out of Thanks to Melissa, Cristina, Marco, Alessio and Alma. Does JW Marriott Venice Resort & Spa have an airport shuttle? The hotel itself seems very large (we got lost trying to find our room a couple of times) and very modern. The concierge reached out ahead of our visit and helped us line up airport transportation, reservations, dining suggestions, etc. Does JW Marriott Venice Resort & Spa have an airport shuttle? We loved walking through the Olive grove on our way to breakfast, our daily activities and even after our evening boat trip from "the mainland". But, an itinerary elsewhere in Europe had us adding Venice as our final stop and we were thrilled find this respite from the. more. JW MARRIOTT VENICE RESORT & SPA: 2023 Prices & Reviews (Italy) - Photos of Hotel - Tripadvisor Europe Italy Veneto Province of Venice City of Venice Venice Venice Hotels JW Marriott Venice Resort & Spa 2,293 reviews #93 of 415 hotels in Venice Review Save Share Isola Delle Rose Laguna Di San Marco, 30124 Venice Italy 1 (844) 631-0595 I opted to watch them from a comfortable chair and daze out to the water and Venice in the distance. First impression after you get the water taxi is the filthy water full of trash right by the entrance, the staff at the dock were not warm at all and barely spoke to us. What are some of the property amenities at JW Marriott Venice Resort & Spa? Great city, lots to see and do but "been there done that". The kids loved it! We needed a water taxi for a tour that started before the hotel water transportation started in the morning a couple of times. Review. We recommend calling ahead to confirm details. We traveled with our two kids and got two rooms. What are some of the property amenities at JW Marriott Venice Resort & Spa? The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Russian. JW MARRIOTT VENICE RESORT & SPA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor Europe Italy Veneto Province of Venice City of Venice Venice Venice Hotels JW Marriott Venice Resort & Spa 2,292 reviews #94 of 415 hotels in Venice Review Save Share Isola Delle Rose Laguna Di San Marco, 30124 Venice Italy 1 (844) 631-0595 Visit hotel website Does JW Marriott Venice Resort & Spa offer any business services? Our first stop before a cruise. We treated ourselves to this lovely resort. 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