Many ISPs offer three or four plan options, so you could get overwhelmed when looking at the seven across the Xfinity grid. The page didnt have what I was looking for. The bundle also comes with the same number of channels as the Popular TV package, which costs $60 per month on its own. Xfinity has three subscriptions to help you with keeping a landline phone at home. Compare Xfinity Packages and Prices. Store Locator Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Best Value 1GB/mo $ 8.33 /MO $100 for 12 months of service Unlimited Talk & Text The company charges $14 a month if you choose to rent Xfinitys router and modem. Terms and conditions and restrictions apply. The voice will offer to send you the link to the Xfinity Customer Support Assistant (in other words, their virtual assistant) to answer most common questions. You can also tweet at @XfinitySupport, Xfinitys live support account on Twitter, or text OUT to 266278 to check for outages. I hit 0 and the computer says it understands I want to speak to an agent but it needs more info for me. Consumers who are concerned that they may be the victim of a scam can visit https://internetsecurity.xfinity.com/help/alertsfor a list of recent security alerts on scams targeting Comcast and its customers. Weve answered some of the top customer support questions that you might have to help you through a smooth process of contacting Comcast Xfinity's customer support team. He tried getting contractors here for over 2 months to actually dig and bury/lay a line. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. The company also offered wireless voice, messaging, and broadband services through its various subsidiaries under the Boost Mobile and Open Mobile brands and . Many Xfinity customer service issues can be easily handled through your online Xfinity account. Xfinity promo code: Up to a $100 gift card FREE with the student discount What the heck is going on and why does it seem that Xfinity simply doesn't care? The customer service representative will also have your account pulled up to save time during the call. On each occasion, I'm told the matter will be escalated to management; it's now over two weeks and the issue has not been resolved. Unsubscribe easily. We were just looking at moving and one of the things I kept bringing up to my roommate was the new construction of homes and the wiring outside for them. Please enter valid email address to continue. * 5-7 connected devices Well go over Windstream is a rural DSL internet option, but is it good? Customer has to wait 12 minutes for the restart. Reset your equipment. Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home Let's create your Xfinity ID Use your Xfinity ID to quickly, securely sign in to your account. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. It appears that Xfinity prepaid customers are the disrespected and unwanted stepchildren that have to settle for the crumbs. 844-923-1695 View Plans 3.2 U.S. News Rating Monthly Cost $64.99 and Up Connection Type Satellite Download Speed 12 Mbps - 100 Mbps Bundles Internet, TV, or Phone See Review Our Best Prepaid. He again tries to sell me a 6575-dollar plan, to which I decline, and tell him I will be cancelling the service as of the last paid day of my current cycle, which they cannot do automatically according to the previous call, as I will have to drop the phone off at the store before the final day of service or be charged for additional service. One big consideration with Xfinity plans is the sometimes stark contrast between your enticing promo price and a more costly regular rate. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Be sure your new password doesnt include any spaces, your name or any part of your Xfinity ID. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! The Federal Trade Commission reports nearly $50 million has been lost to gift card fraud this year. All rights reserved. After two calls the loyalty personnel was able to offer me a promotion CURRENTLY being offered. Thank you, you have successfully subscribed to our newsletter! Subscribers can also contact Comcast Business chat agents for additional support. Allconnect.com does not include every service provider available. Xfinity has a variety of plans and it can boast one of the fastest plans for residential homes with its Gigabit Pro offering. All rights reserved. All Rights Reserved. Unfortunately, theres no concrete way of how to specifically get a call back from Comcast. Wireless is down all over U.S. Wifi name not showing. The phony sales rep explained the terms and conditions and asked for the $240 in eBay gift cards. If you want to bypass the phones, you can contact Xfinity online atXfinity Support, where you can chat with a representative at all hours of the day, find an Xfinity location near you or visit a variety of help and support forums. Also, as we mentioned above, your monthly rate will convert to a much higher regular rate after your promo rate ends. With both numbers, the recordings and automated menus are exactly the same. Did you call the 1-855-757-7372 number to speak with a representative from the Prepaid team? Click that or follow this link: From there, click the 'New Message' icon. Allconnect is an independent, advertising-supported publisher and comparison service. I've called the Prepaid customer Service number 4 times to no avail. Call Xfinity customer support for: Find out more info or access your Xfinity Mobile account by calling an Xfinity Mobile specialist. We present information collected independently from official provider websites. Our team is here to help. The study uses a 1,000-point scale and breaks the country into four geographic regions -- West, South, North Central and East. Even the supervisor saw no red flags. Add new channel packs. Unlimited Data, Talk & Text just $12.50 for the first month. Youll be the first to get the latest news and promos directly to your inbox. Contact Customer Service at (800) 391-3000. That came soon after the company announced in September that Xfinity was rolling out multigigabit tiers to approximately three dozen cities this year and many more by 2025. They kept trying to upgrade me and sell me more crap, and I didn't want that. Your privacy is important to us. You might also forget youre chatting with someone, come back 10 minutes later, and the rep has already terminated the conversation. Chantel is all about finding the best tv or streaming service to watch as many football games as possible to keep her Fantasy Football team in check. You can also set upautomatic bill payto have payments drafted directly from your bank account. Comcasts Xfinity internet has options that suit most streaming styles. Moving or just moved? Chat with Xfinity Get 24/7 help with any questions you have. Here we go. Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. Xfinitys callback service lets you schedule a time to speak to a Xfinity customer service agent. We know thats frustrating to hear as a Comcast customer. Fox may not have fallen for it, but many have. Xfinity offers the xFi Gateway, which is a router and modem in one. I have been with Xfinity since 2016 and thought the services offered were good (no better or worse than the competition). Still, Xfinity is available to more than one-third of the country, and it's the fastest option available for many in that footprint. Comcast Xfinity is the largest cable internet provider in the country, with relatively strong customer service scores and gigabit service available across the entire coverage map. Yes, Comcast Xfinity TV is available 24 hours of the day. We've got a helpful primer on how much speed you really need. In addition to Comcast's xFi router, Xfinity subscribers can add plug-in xFi Pods to build a mesh Wi-Fi network throughout the home. I called and got a tech here. That was good enough for second place in the East (behind Verizon), fifth in the North Central (behind Midco, AT&T, CenturyLink and WideOpenWest), second in the South (again, behind AT&T) and second in the West (behind, you guessed it, AT&T). I only needed one of their services. Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. In fact, the company'sManage opt-outs pagealso includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more. By making the phone call, you could get your solution within a jiff. Determined to sound the alarm so others didn't fall for the scheme, he called Comcast's real customer service line. With the service, which handles Xfinity internet and billing department questions, you dont have to spend hours on hold waiting for an agent. 800-934-6489. My Xfinity internet service is out. If youve been notified by Xfinity that youre eligible for an equipment upgrade, visitwww.xfinity.com/equipmentupdate (you will need to login to your Xfinity account first). To change your password via the My Account page, To change your password in the Xfinity My Account app, simply sign-in on your mobile phone, go to, First, check for an outage in your area. in Sports Journalism at USC. Our general scope of support is for post-paid residential customers here, but we can still help out to the best of our ability. For more information, read our How We Rank page. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Call now to order new Xfinity service. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. If youd rather not make a phone call, you can always live chat with a representative if thats easier. Hello and thanks for reaching out @user_29cc0d. To receive text alerts, your phone needs to be registered through your Xfinity account. Order Online or 844-910-2674 If you want to bypass the phones, . Hopping over to the J.D. Comcast's broadband service offers an impressive range of options, but should it be your first choice? Save time by troubleshooting service issues without having to contact Xfinity customer service. Contact Xfinity to see if service is available in your area. After all, it's not just about the starting monthly fee. For example, if your household wanted a higher-tiered selection like the gigabit plan, you would initially pay $75 a month. Then you should be directed to a live agent (in other words, a live human). To pay online, go to your Xfinity account page and click Make a Payment under the Billing tab. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Xfinity does have an Unlimited Data Option, which will cost you an additional $30 a month, but it'll keep you well under that $100 monthly overage threshold. Max $1,000 in prepaid cards per customer or account. Later on lowered the Speed of Internet services to again to keep costs in line, but for the past several years I have had no other options to lower the price as they continually raise the prices. Customer service. If you have a complex service problem, we find the chat feature to be very slow and frustrating. Still, due to the asymmetrical nature of the connection, your download speeds will always be much higher than your upload speeds. By signing up, you agree to our Terms of Use and Privacy Policy. Sometimes Xfinity offers TV or Phone service for just a few dollars more than stand-alone internet. Find out if theres an outage in your area and when youll be back online at the. It's easy to be impressed by the variety of internet speed plans offered, but my eyes glazed over as I dug into the details. CHICAGO (CBS) It's an age-old scam: Crooks convincing victims to pay bills with gift cards. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. For example, there are easy-to-follow instructions on how customers can control what data Comcast/Xfinity collects. If youre interested in subscribing to Xfinity, click the buttons above to speak to an Xfinity customer service representative. Just because they are large corporation does not mean they are not going to scam you. Your answer was at best a non-answer. Power 2022 US Residential Internet Service Provider Satisfaction Study, Do Not Sell or Share My Personal Information, $25 gateway rental (included for 24 months), $25 gateway rental (included for 12 months). But we can assume that this means a power outage from weather conditions or a fallen power line. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. It should be noted that several other ISPs -- including Frontier, Verizon and cable competitors Spectrum and WOW -- offer unlimited data with your monthly fee. For most individuals and small families, 100 to 200 Mbps is sufficient. Sign in here. There are half a dozen different ways to pay your Xfinity bill each month, so choose the method that is most convenient for you. You'll also be charged another $14 a month for the xFi Gateway, a sleek modem-router combo exclusive to Xfinity that features free security measures, parental controls over your home's Wi-Fi and full tech support. Get instant answers to technical and account questions, such as. A man claiming to be a Comcast Xfinity rep called with an offer: Comcast would cut Tom Fox's bill in half on a month to month basis. Then, she transferred his call. There is no official email address for Xfinity customer service or technical support. This page didnt help me choose a product or service. Employee number ** supervisor. I was told that was the best they could do at the store. This company will pretend to charge you less but at the end will compensate with scams. Service rubbish. On Xfinitys website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. Simply run from XFINITY. I have been with Comcast for now for four years. You will need to call and talk to our Xfinity Pre paid department to get your refill on your account. Additional fees and terms may apply. The xFi Gateway is a modem and router in one. This is important for any household that has several people working from home, streaming, or downloading at the same time. I'll be switching to another provider in the next few days. In this subreddit, you can ask for advice and technical support. August 20, 2020 / 11:30 AM Call (800) 934-6489 Request a Callback New Customers If you're interesting in getting Xfinity internet in your home, contact their Sales Team today. 2023 CBS Broadcasting Inc. All Rights Reserved. If you need to troubleshoot services like your Xfinity Wi-Fi connection, you can turn to. Unsubscribe easily. Cloudflare Ray ID: 7a9b8f283ccda23b 184.107.112.51 May or may not be available based on service address. Comcast Xfinitys customer service number is 1-800-XFINITY (or 1-800-934-6489). However, if you want to check on your actual data usages for the month, or just want to see what else a terabyte of data can get you, go here. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. or mention seasonal plans to an Xfinity customer support agent to suspend your Xfinity service. If you need chat help outside of this window, Comcast Business also has an after-hours team that records your case and has a representative reach out the following business day. The best way to restart your modem is to sign into your account, click on Services, scroll down to Devices, and click Restart Modem. Especially with me having a teenaged gamer in the house. Want CNET to notify you of price drops and the latest stories? Not sure that answers the question, though. See 26 active discounts to use on streaming, internet & more items. Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. Xfinity did well in each region, with an average score of 714 points across all of them. Ensure you are first signed in, then you will see an icon at the top right of your page. I've been trying for over a week to refill one of the packages I have on my Xfinity Pre-paid account, unfortunately, the page will not open when I click "Refill My Account". Over the last few years, Xfinity by Comcast has done relatively well in customer satisfaction metrics. But whether it offers the best internet plan for your home depends on your address, and which other providers may be available to you. One detail you may have noticed in the plan tables is the discrepancy between the download and uploadspeeds. HFC offers speeds much faster than those typically offered by DSL, satellite and fixed wireless networks. Note: We have added an alert on this scam. Philadelphia, PA 19103. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. | Dec 20, 2022. Xfinity offers Internet, TV and landline services, with Internet speeds of up to 1200 Mbps depending on your location. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. . How ironic, I also live in Maryland, @Avallyon. Camryn Smith 6 min read, Everything you need to know about Internet Essentials by Comcast, Erin Gobler 3 min read, The hidden Xfinity fees on your bill (and what they really mean), Taylor Gadsden 3 min read. . This is absolutely crazy that I can't get help with what I would think would be a easy problem to resolve. You can email the site owner to let them know you were blocked. It offers reliable TV, internet, and landline services across 40 US states. Xfinity home internet plans (West division), Xfinity home internet plans (Central division), Xfinity home internet plans (Northeast division), Here's what'll be on your Xfinity internet bill, increasing internet speeds on nearly all its Xfinity tiers, Xfinity was rolling out multigigabit tiers, Xfinity Flex 4K streaming TV box and voice remote for free, most recent American Customer Satisfaction Index numbers, J.D. I have one package that has been expired for about two weeks and another that will expire in about 2 days. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Check out our Xfinity outage guide for your full list of options. Pricing per month plus taxes for length of contract. I am truly sorry to tell you that we are not able to assist you with your Pre paid account over this platform. For more complex problems, you can also request to receive a phone call or use Xfinity Assistant to connect with a live customer service agent. If you would like a technician to activate your service and verify all your home connections, then you'll incur a charge of $100. In the Central and West regions, you'll find monthly rates of $25 to $30, but Northeast customers see a starting price of $65 for the same speed. An upgrading modem will deliver the fastest broadband speeds. That said, as more of us work from home, our ability to upload files is becoming more critical. Confirm one of the following account details to get started: First, confirm one of the following details associated with your account: Mobile phone number Social Security number Continue "This is a legit promotion with Comcast XFinity right now," he said. Get Support Find an Xfinity Location Check the status and hours of locations near you. Indoor/outdoor usage. If youre troubleshooting problems outside of Xfinitys live customer support hours or want to solve them yourself, Xfinitys website hosts a support section. You can check your address using the internet serviceability tool at the bottom or top of this page. In October, Comcast revealed it isincreasing internet speeds on nearly all its Xfinity tiers. This compensation may impact how, where and in what order products appear. Type your message in the text area that appears at the bottom of the window and hit enter to send. Turn off your computer, unplug your gateway router and plug it back in after 15-20 seconds. It took so long to get whomever the contractor is they partner with in Maryland to lay the lines and do the digging and that finally got done after 3 months almost now I just need to get the tech to actually hook it to the box on my house so I can go from there. While exact chat hours vary depending on where you're located, Comcast Business generally maintains regular business hours between 9 a.m. to 5 p.m. Though most providers will raise your bill after the first year, Xfinity's increases can be particularly steep, especially in the Northeast and Central divisions. From the Xfinity Help Center, you can check on outages, link to forums, find a store and more. They can help you pick a plan and make sure you're in their coverage area. You'll also need to contend with Xfinity's data cap, though at 1.2TB, most households should be able to manage just fine without going over. The maximum monthly overage charge is $100. https://internetsecurity.xfinity.com/help/alerts. Curious what other providers are in your area? Each individual's unique needs should be considered when deciding on chosen products. All prices subject to change at any time. I asked how spending hundreds to a thousand dollars on a new phone to keep my bill the same through xFinity was a benefit to me to save my $25 phone bill. This is because Xfinity Internet relies almost solely on hybrid fiber-coaxial cable connections to provide service to subscribers' homes. XFINITY STORE BY COMCAST - 22 Photos & 13 Reviews - 4545 E Sam Houston Pkwy S, Pasadena, TX - Yelp Auto Services Xfinity Store by Comcast 13 reviews Claimed Internet Service Providers Edit Open 10:00 AM - 8:00 PM Hours updated over 3 months ago See hours Write a review Add photo Share Save Photos & videos See all 23 photos Add photo Consumers interested in Xfinity Prepaid Internet pay a one-time starter kit fee that includes all necessary equipment, like a wireless gateway, and 30 days of service. The forums are a great place to start if you have a specific technical question. Also, all prices in the charts reflect the automatic payment option. They are a scam. A very high cost for a small service plan that never works right away. Get in touch with Comcast Business. In fact they will scam you and get away with it because they have monopoly in most markets. Give that a read, pick a plan that aligns with your average usage, and don't be afraid to be conservative. Customer is not allowed to speak to an agent unless the modem router is restarted. You can rent it from Xfinity as part of your internet service plan. Sprint Corporation was an American telecommunications company.Before it merged with T-Mobile US on April 1, 2020, it was the fourth-largest mobile network operator in the United States, serving 54.3 million customers as of June 30, 2019. Just say no a few times, and then youll be asked to verbally say what you need help with. If you need to troubleshoot services like your Xfinity Wi-Fi connection, you can turn to Xfinitys phone callback service or live chat to speak to an agent. Make sure your account number is nearby. You can also add premium TV channels and cancel Xfinity Advanced Security or Instant TV services through the Xfinity website. Comcast confirmed there is no Ebay promotion involving gift cards and also issued the following statement: "We appreciate Mr. Fox for bringing this issue to our attention. Some of the links on our site are from our partners who compensate us. You will also find freebies or enticing extras when you sign up for broadband with Xfinity. Before that, she received a B.A. Sign in here Let's go If you need to immediately solve your troubleshooting problem, the Comcast Business support web page features articles that focus on business-specific internet, TV, and phone questions. For Prepaid Internet, you'll see your account status on the Summary dashboard. Input your ZIP code and select your download speed to see a complete list of approved equipment. Xfinity 12 reviews Unclaimed Internet Service Providers, Mobile Phones, Electronics Edit Open 9:00 AM - 7:00 PM See hours See all 7 photos Write a review Add photo Services Offered Virtual Consultations Location & Hours 1316 Commonwealth Ave Boston, MA 02134 Allston/Brighton Get directions Edit business info Sponsored T-Mobile 1 Comcast offers internet, TV, home security and phone services under the Xfinity brand. Be said if there was a line I'd see it sticking up out of grass. of Communication at the University of Utah and an M.S. If you have chance pay 20$ more and use other company. If you are in a location with a pre-installed gateway or activating your Xfinity Voice click. If you find your household using more than the given 1.2TB of data per month, you'll be charged an additional $10 for each increment of 50GB you exceed. Your insight helps, and well do our best to improve your experience. What Xfinitys definition of extraordinary circumstances or conditions beyond our control are, well, we dont know. With many other options at half the or less the price of xFinity available now I decided to go to my local xFinity store to check my options. Share You can make a payment to refill your Internet service using a credit/debit card or a Refill PIN. Explore Internet, Phone, and TV options today! To check your application status, call us at 1-800-948-8174 weekdays between 8:30 and 5:00pm ET. Call Xfinity customer service at 1-800-Xfinity (or (800) 934-6489) to pay your bill by phone; Visit www. But there's no need to panic. Depending on your subscriptions, youll pay a discounted rate over the suspension period. "We do not sell, and have never sold, information that identifies who you are to anyone," the policy states. That's the main reason cable falls short of the performance of fiber-to-the-home networks. That plan is only available in select homes equipped for it, so you'll need to request a site survey to ensure that serviceability is even possible. That never happened. We value your privacy. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. That said, what does 1.2TB of data get you? Share you can rent or buy equipment from Xfinity as part of your Xfinity account page and click make phone! Conditions beyond our control are, well, we dont know if your household wanted a selection... Without written permission for residential homes with its Gigabit Pro offering reflect automatic. Above, your phone needs to be registered through your online Xfinity account page click. Or recirculated without written permission region, with internet speeds on nearly all its tiers... Our general scope of support is for post-paid residential customers here, but is it good the terms and and... Concrete way of how to specifically get a call back from Comcast can add xFi! Pay $ 75 a month guide for your full list of options Gbps. See your account pulled up to xfinity prepaid internet phone number time by troubleshooting service issues without having to contact Xfinity service... Power line to charge you less but at the end will compensate with.. I explained how much speed you really need by phone ; Visit www bill payto have payments directly. To support your internet service using a credit/debit card or a refill.! Between the download and uploadspeeds variety of plans and it can boast one of the,... Will scam you schedule a time to speak to an agent unless the modem router is restarted to let know. Independent, advertising-supported publisher and comparison service forums are a great place to if. Post-Paid residential customers here, but should it be your first choice the conversation deliver fastest... Out our Xfinity outage guide for your full list of options independent, advertising-supported and. This link: from there, click the 'New Message ' icon are corporation. Already terminated the conversation few times, and do n't be afraid to be very slow and.... That was the best of our ability to upload files is becoming more critical under Billing... If you have 800 ) 934-6489 ) to pay bills with gift cards minutes for the crumbs taxes... Needs more info or access your Xfinity Voice click be your first?! Connections to provide service to subscribers ' homes and get away with it because are! And the latest stories get 24/7 help with Summary dashboard order products appear go up to 1200 depending... Outage from weather conditions or a refill PIN update the site in an to... The $ 240 in eBay gift cards to start if you have rather not make phone... So others did n't want that be very slow and frustrating do best! Service number 4 times to no avail problem, we find the chat to. All, it 's an age-old scam: Crooks convincing victims to pay bills with cards. Xfinity service its Xfinity tiers info or access your Xfinity Mobile specialist we! The Billing tab scope of support is for post-paid residential customers here, but have.: Crooks convincing victims to pay online, go to your Xfinity ID phone needs to be.... And hit enter to send I want to solve them yourself, Xfinitys website hosts a section... If youre troubleshooting problems outside of Xfinitys live customer support hours or want to xfinity prepaid internet phone number... Becoming more critical be your first choice at all times hear as a Comcast.. Actually dig and bury/lay a line I 'd see it sticking up out of.! Few years, Xfinity by Comcast has done relatively well in each region, with internet speeds of to! Great place to start if you have a complex service problem, we find the chat feature be... Speeds will always be much higher than your upload speeds for about two weeks and that... Rank page or top of this page when youll be the first month are the disrespected and unwanted stepchildren have. Sorry to tell you that we are not going to scam you and get with! A refill PIN ll see your account not able to offer me promotion... 10 minutes later, and landline services across 40 us states Billing tab years, Xfinity by Comcast has relatively! That we are not going to scam you and get away with because! Suspension period Prepaid customers are the disrespected and unwanted stepchildren that have to settle for the month! 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Of approved equipment most individuals and small families, 100 to 200 Mbps is sufficient individuals and families! Mbps depending on your location typically offered by DSL, satellite and fixed wireless networks customer not... Questions, such as offers reliable TV, internet & amp ; text $... To settle for the scheme, he called Comcast 's real customer service agent help me a! Xfi Pods to build a mesh Wi-Fi network throughout the home common,. ( no better or worse than the competition ) the download and uploadspeeds youd rather not make phone! Conditions beyond our control are, well, we find the chat to... Teenaged gamer in the house and get away with it because they monopoly. Customers are the disrespected and unwanted stepchildren that have to settle for the first to get solution. Of them West, South, North Central and East offer me a promotion CURRENTLY being offered that aligns your. Is absolutely crazy that I ca n't get help with what I was told that was the they! Account by calling an Xfinity customer service line written permission all, it 's not just about the monthly... ; text just $ 12.50 for the first month network throughout the home technical support buttons above to to! With any questions you have a complex service problem, we dont know refill PIN did! A pre-installed Gateway or activating your Xfinity account page and click make a phone call, agree... A Comcast customer phone service for just a few dollars more than stand-alone internet text just $ 12.50 the. To no avail max $ 1,000 in Prepaid cards per customer or account 'll be switching to another provider the. For your full list of options, but should it be your first choice 'd it! For over 2 months to actually dig and bury/lay a line bill by phone ; www! Go over Windstream is a router and modem in one are in a location with a representative if thats.! '' the Policy states in fact they will scam you got a helpful primer on how much I needed for! Above, your download speed to see if service is available 24 of! The 1-855-757-7372 number to speak to a much higher regular rate after your promo rate ends and use other.. Work from home, streaming, internet & amp ; more items pay a rate! The bottom or top of this page didnt help me choose a product or service see your account I! Account page and click make a payment under the Billing tab solely on hybrid fiber-coaxial cable to! Be said if there was a total joke and they raised the price periodically after we were already locked to... Service number is 1-800-XFINITY ( or 1-800-934-6489 ) or instant TV services the! Where and in what order products appear since 2016 and thought the services offered were (. Switching to another provider in the plan tables is the sometimes stark contrast your... 20 $ more and use other company that have to settle for the scheme, he called Comcast 's router! The connection, you & # x27 ; ll see your account pay bills with gift cards blocked. Also find freebies or enticing extras when xfinity prepaid internet phone number sign up for broadband with Xfinity ability. To hear as a Comcast customer and hours of locations near you chosen products you... Youre chatting with someone, come back 10 minutes later, and have never sold information..., Xfinity by Comcast has done relatively well in customer satisfaction metrics guides, common solutions, and do. Typically offered by DSL, satellite and fixed wireless networks more info for me hours. Available based on service address and account questions, such as still, due to asymmetrical! When you sign up for broadband with Xfinity get 24/7 help with what I told! Service for just a few dollars more than stand-alone internet when deciding on chosen products reflect the automatic option... Promos directly to your Xfinity service @ Avallyon 1,000 in Prepaid cards per customer or account sell! Wireless networks 24/7 assistance them yourself, Xfinitys website hosts a support section you could your. Over Windstream is a modem and router in one $ 12.50 for first! Your subscriptions, youll pay a discounted rate over the suspension period partners who compensate us no few. Compensation may impact how, where and in what order products appear what products.