. Rising costs, limited capacity, and growing consumer demands have increased exponentially since the onset of the COVID-19 pandemic. View my verified achievement from Microsoft OCP - Data & AI Hackathon on Acclaim. The SlideShare family just got bigger. The analysis is revealing. Analysts at Retail Systems Research (RSR) explored what excellence in customer experience looks like today and found that a customer-centric approach is paramount in offering a compelling experience, core to a retailers success. The supply chain process involves three major milestones: First mile is the distribution of an item from the manufacturer. This network should be based on relevant service requirements that have an impact on the online conversion. Last mile delivery can be carried out by a third-party courier or package delivery company directed by the retailer. Repurpose, retrofit and share assets like stores, infrastructure and fleetswhile investing in green technology and evolving regulations to support these innovative approaches. All rights reserved. Everyone has a part to play. googletag.pubads().collapseEmptyDivs(); London, the study found, would see the greatest reduction in delivery traffic at 13%, equal to about 320 million fewer miles driven per year. Financial Process Associate at Accenture | Obtn ms informacin sobre la experiencia laboral, la educacin, los contactos y otra informacin sobre Paula M. visitando su perfil en LinkedIn . The global move towards net-zero carbon emissions is also leaving freight companies trying to achieve the seemingly impossible: increasing delivery levels in a sustainable way. Essec Business Data Science class for the Accenture Strategic Business Analytics Chair students with Tiramisu, cakes and grape juice from different wine Go the other way, and environmental impacts will worsen. The growing number of partners requires companies to re-think their operating model for logistics and take on more of an orchestrator role for their fulfillment function. This opens up exciting possibilities for post and parcel and logistics organizations to create a more sustainable last mile. A recent Accenture survey showed that more than 75% of consumers under the age of 30 expressed that same-day delivery is valuable for their customer journey. SB: Our research on last-mile shows many ways a company can become more sustainable. The Command Centre enables dispatch managers to view and control all activity on the platform, managing and monitoring the drivers performance live. Tap here to review the details. Using local fulfillment for even half of e-commerce orders between 2020 and 2025 could lead to significant impacts. Combined with the growth of mobile shopping and the emergence of social commerce, the retail industry is undergoing a radical transformation from traditional commerce to a more fluid, seamless, and personalized journey. The path to 360 value starts herefeaturing our most provocative thinking, extensive research and compelling stories of shared success. 23, 2021 - By taking bold steps to transform how last-mile delivery ecosystems operate, post and parcel organizations, retailers and delivery companies could reduce harmful emissions and traffic congestion within cities, according to a new study by Accenture (NYSE: ACN) undertaken in collaboration with Frontier Economics. And with the growing ubiquitousness of "free shipping," customers are less willing to foot a delivery fee, forcing retailers and logistics partners to shoulder the cost. How Technology and Innovative Solutions Can Help. googletag.pubads().enableSingleRequest(); Increase route efficiency when predicted activity is realised. We predict that by the end of the year 50% of all deliveries will be local. Moving forward, we expect a high last-mile delivery standard, includingbut not limited tofaster deliveries and more flexible delivery options, to gradually become the industry norm and a must-have among retailers and delivery services alike. The fundamental role that logistics planning plays in the success of business operations has become exceptionally visible over the last several years. A single person will be able to focus on making the right drop, ensuring stock is sorted correctly, and taking care of customer communication and relations, while the driverless vehicle is there to support their operations. The company suggested e-commerce retailers provide incentives and options to buyers to choose greener options. The role of the last mile in the digital transformation of the logistics sector. However, to address the challenges that arise alongside, companies will have to focus on: But which direction to go? City and national governments and planners must weigh the trade-offs they can make to incentivize delivery companies to invest in greener fleets, enable the circular economy and develop greener route management practices, the report said, adding that cities should invest in charging infrastructure to make it easier for delivery firms to adopt electric vehicles. The path to 360 value starts herefeaturing our most provocative thinking, extensive research and compelling stories of shared success. Work Independently on business development and project delivery from onshore/offshore as needed Bring your best skills forward to excel in the role: . Act on real-time insights into consumer preferences and purchasing patterns to innovate and optimize inventory and route management for a lower last-mile carbon footprint. Using local fulfillment for even half of e-commerce orders between 2020 and 2025 could lead to significant impacts. googletag.defineSlot('/21776187881/fw-responsive-main_content-slot2', [[728, 90], [468, 60], [320, 50], [300, 100]], 'div-gpt-ad-1665767737710-0').defineSizeMapping(gptSizeMaps.banner1).addService(googletag.pubads()); What will yours be? Consumers under the age of 30 express that same-day delivery is valuable for their customer journey. The king of the genre, Amazons (NASDAQ: AMZN) Jeff Bezos, claims that e-commerce is more environmentally friendly than in-store shopping. Whereas traditional logistics service providers are more commoditized and evaluations are based on rates, the partners for executing the last-mile delivery network should also be assessed on capabilities to generate value and serve the customers. However, the growth trajectory of last mile grocery industry is likely to differ across geographies depending on the maturity level of last mile change enablers such as infrastructure, technology, regulations, and . During the pandemic, consumer behaviors and retailers responses to them changed last-mile deliverys carbon footprint, making it more sustainable. Cross-ecosystem data sharing via the cloud is also critical. This last mile delivery report suggests that the savings accrued from utilizing cost-effective autonomous technologies in developed economies could add up to 25 billion euros annually. A centralized order management system that can capture and fulfill orders across channels and act as a single version of the truth. As a share of the total cost of shipping, last mile delivery costs are substantialcomprising 53% overall. What will yours be? SB: The extent of their usage will be dependent on other enabling mechanisms, such as regulatory approvals, customer preferences and last-mile infrastructure availability, including localised inventory availability and sortation centres. Visionary, highly analytical, and solutions-driven with successful leadership background in driving IT. googletag.pubads().enableSingleRequest(); VF: I believe drones will have a place for certain deliveries particularly for lightweight, high-value goods. About Accenture: Accenture is a global professional services company with leading capabilities inSee this and similar jobs on LinkedIn. accenture Follow Advertisement Recommended What will yours be? Logistics Management PowerPoint Presentation Slides, Geo-Enablement of the Supply Chain Analytics, Using Technology to Solve Last Mile Delivery Challenges, Top technology trends in supply chain & logistics industry, Automotive Supply Chain Management-A2Z by Rahul Guhathakurta, Putting the Experience in Digital Customer Experience, Project report logistic system in dhl 163176466 copy, Welcome to the Future | OPTIMUS 2015 Atlanta, Returns, the Value Conundrum: Accenture Post & Parcel Industry Research 2018, Key Trends: The Path to Value Accenture Post and Parcel Industry Research 2018, Oracle Mbx 2018 Amsterdam - Antony welfare - The Digtal store, E-commerce: transforming Australian supply chains, Digitizing the Supply Chain, from Planning and Procurement to Execution, Sap logistics and order fulfillment strategy, Collaborative Transportation: Improving Competitiveness in Australia. As a result, we'll collaborate with you to ensure that you deliver the appropriate messages . You can then update your LinkedIn sign-in connection through the Edit Profile section. April 30, 2021. Angela Carver In a talk at the Gartner Supply Chain Symposium/XPO in 2022, Gartner VP and analyst Tom Enright said, "53% of shipping costs and 41% of total supply chain costs are tied to the last mile." With a growing number of partners operating the last-mile network - and consumers expecting a seamless shopping experience it is becoming more important to have strict control and monitoring of third-party performance installed. The RSR research noted that 62% of retailers agree that solid customer order management and fulfillment capabilities are very important to a consumer-centric operation. Ling Shou Tong: Alibabas Next Innovative Disruptor? 23, 2021 - By taking bold steps to transform how last-mile delivery ecosystems operate, post and parcel organizations, retailers and delivery companies could reduce harmful emissions and traffic congestion within cities, according to a new study by Accenture (NYSE: ACN) undertaken in collaboration with Frontier Economics. Collaboration with existing delivery providers who already provide established last mile offerings, Demand forecast sharing with those providers, Interdependent solutions that drive last-mile performance, Three actions for a truly sustainable last mile, Return & additional value-adding services. Consumers shopping habits are different. It's critical to work across the ecosystem to understand the unseen costs of last-mile delivery and pursue change. The model estimates the impact on outputs such as emissions and traffic congestion, based on inputs including local fulfillment centers prevalence, population density, average distance travelled per parcel, delivery vehicle mix and consumer demand projections. Businesses are now faced with the challenge of reshaping last-mile strategies to put customers at the center of the entire order and fulfilment process. We see this as a recurring challenge for quite a few companies. A passionate programmer who is very interested on learning the new technologies and trends in the . Lasting change will require the ecosystem to work together to incentivize greener choices, rethink asset use, and harness data and analytics. There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. 2. The pace of tech development is faster than expected and is already transforming last-mile delivery A journalism graduate of the University of Rhode Island, he has covered everything from a presidential election, to professional sports and Little League baseball, and for more than 10 years has covered trucking and logistics. Creation of training content and delivery of legal trainings, supporting integration of new joiners. googletag.pubads().collapseEmptyDivs(); Not too long ago, retailers put a large part of their investment and focus on innovation in the frontend, but only up to the point of order placement. Last-mile delivery is one of the most crucial steps in the supply chain process. So you do not need to waste the time on rewritings. Increasing cost levels, growing service requirements and even greater supply chain complexity. Global events have also impacted how consumers engage with e-commerce. This means investing smartly in innovative technologies and balancing high- and low-impact opportunities. This means investing smartly in innovative technologies and balancing high- and low-impact opportunities. Optimizing last-mile deliveries starts with designing a fit-for-purpose fulfillment network. As a result, retailers are looking for partners with whom they can build a more dynamic, agile, and adaptive last-mile operation, especially when things dont work out as planned. Bridging the last mile between Web2 &Web3 with humanity, purpose and Creativity. Faster. all players in the ecosystemfrom consumers to retailers to logistics providers and manufacturers. No matter the real distance of the last mile delivery route, this step in the process of delivery is imperative to get right. McKinsey and Exiger discuss trends in the supply chain industry, and explore the role a rapidly developing technology revolution is playing in the field, Global supply chain challenges could be eased by colossal power of quantum computing, which create value chain optimisation solutions, DHL Global Connectedness Index 2022 shows US-China ties loosening and that supply chain globalisation alive and well. Logistics companies are also increasing operating times and putting more effort into what to do when a parcel cant be delivered such as pick-up points. Please try logging in with your registered email address and password. The report noted that MFCs allow for forward positioning of inventory and enable in-person pickup options. Tech Arch Delivery Specialist. The study identifies substantial and achievable reductions in the emissions of . This opens up exciting possibilities for post and parcel and logistics organizations to create a more sustainable last mile. Expansion of delivery modes (cargo bikes, lockers, localised inventory). Supply chain & operations You can reach him at, Copyright 2023, All Rights Reserved, FreightWaves, Inc, Faster. Its critical to work across the ecosystem to understand the unseen costs of last-mile delivery and pursue change. Freight and logistics We help freight and logistics companies innovate and grow amidst constant change. Even so, 39% of respondents said that the impact of their investments in supply chain technology management in 2022 relative to conversions proved very effective and 47% reported it was somewhat effective. These numbers suggest that investments are paying off and that those that dont keep pace with industry trendsespecially prioritizing the appropriate technologywill fall behind. Educate consumers on consolidating deliveries. Retail footprints are different. Brian lives in Connecticut with his wife and two kids and spends his time coaching his sons baseball team, golfing with his daughter, and pursuing his never-ending quest to become a professional bowler. The demand for last mile technology will continue to grow. Vincent Fletcher(VF), meanwhile, is CEO of CartonCloud, whose software allows logistics SMEs to compete against major players in the industry. Align last-mile strategy with economic stimulus and jobs. Accenture Training Centre in the Netherlands, increasing cost levels, service requirements and supply chain complexity, and consumers expecting a seamless shopping experience, Delivery and fulfillment process maturity. Inventory visibility across all locations (within organizations, and partner locations) regardless of channels. The analysis is revealing. googletag.enableServices(); Accenture | Last Mile Delivery video transcript Author: Accenture Keywords: last mile, delivery, post and parcel Created Date: 4/15/2021 12:23:48 PM . This step could be 100 miles or just a couple of blocks. Milkman Technologies offers a cloud-based solution to handle last mile logistics efficiently and sustainably. Software Company Limited. A new study by Accenture in collaboration with Frontier Economics has revealed that by taking bold steps to transform how last-mile delivery ecosystems operate, post and parcel organizations, retailers and delivery companies could reduce harmful emissions and traffic congestion within cities. 1 However, retailers tend to develop tunnel vision in designing efficient last mile strategy, largely concentrating on improving transportation operations to enhance last mile delivery and entering partnerships with . Contact our team today to learn more about how the Accenture Logistics Platform can help you win the last mile and transform your delivery process. Now is the time to drive more meaningful and lasting change by design, the report concluded. This means investing smartly in innovative technologies and balancing high- and low-impact opportunities. Even brands already focused on customer experience have had to broaden their definition of that experience and evolve to meet demand. The entire last-mile ecosystem - including post and parcel organisations, retailers, delivery companies, governments and consumers - needs to respond to the permanent shift in the overall volume increase. Enabling more efficient management processes is crucial for delivery companies, reinforcing the need for artificial intelligence (AI) powered DMS (delivery management systems). They could play a viable role in quickly delivering small tools or parts that are critical for businesses, for example. Lasting change will require the ecosystem to work together to incentivize greener choices, rethink asset use, and harness data and analytics. Last-Mile Delivery: AI is being used to optimize last-mile delivery by considering factors like traffic, weather, and package size. Deliforces Last Mile delivery management software offers companies complete solutions for tracking, diagnosing and eliminating problems related to its fleet management. These include incentivizing greener choices, rethinking asset use and harnessing data and analytics. Activate your 30 day free trialto unlock unlimited reading. Accenture 1 tahun 10 bulan . Entice consumers to choose in-store fulfillment. Many retail and consumer goods clients struggle with their e-com supply chain challenges. Green last mile delivery is possible in 2022 With demand projections remaining high for last-mile delivery, drones and robots will likely play only a small part, but can work well alongside the more-traditional delivery modes. Impact on the online conversion by a third-party courier or package delivery directed. 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