Claim it and get a lot of features. chance to re-order. The phone number does not work and there is no email address! The great treatment for all skin types. It was in her honor that the brand was named. Amanda also tells me it'll take 2-3 weeks for the refund. Last June 7th I called and placed an order for the compact. IF YOU DO, THIS IS GOING TO A LIVING NIGHTMARE FOR YOU BEWARE! When I initially called on June 25th, I had to leave a message on their voice mail. I informed her that this was an awful way to run a company, and with such horrible customer service, they weren't going to be able to retain very many customers. When I pushed back I was told "you might as well keep it - it will be cheaper because we will charge you a restocking fee and some other $20.00 fee" I was also told "remember that Christmas is coming up and you might want to keep it to give as a gift". I am keeping this awful product and giving to my grandaughter ton play with and cut my losses, but will never order from them again. Nothing but a scam. You selected the auto delivery/one payment option for $39.90. Now it's Christmastime, so I figure they're busy with business and orders I'll give them an extra week. This is the reason the customer service representative mentioned you would be converted to the one time only payment. I did a search to see if we received any emails from, you and we did not. I'm so sorry if you missed these options. The complaint has been investigated and resolved to the customers satisfaction. I just said to credit my account, and she assured me that I would no longer recieve any more shipments. The offer includes receiving the first auto delivery shipment within 60 to 90 days of the original shipment. I was about to call in and order Christina Cosmetics, thank God I stopped to go online and check the reviews. The True Youth moisturizer, 5 Minute Face Lift elixir, and the rejuvenating Mineral Mist each utilize natural ingredients and soothing botanicals' to hydrate, calm, and even tighten skin and minimize pore size. So sorry to hear about all of you ladies bad experience sounds like you don't call in the time frame that is giving to you or you just don't understand the terms of services that's provided to you. I even left them my cell # but they left messages on my home phone. Find, attract, and. I ordered from Christina Cosmetics in February. More Helpful? I only purchases 2 item from Christina Comestics Pigment #3 and #2, I have a lot of imperfections and discoloration and by wearing Christina's perfect pigment makes my skin look young and smooth. They got their money and they will NOT refund you even if you do send the product back, which I did. Comes with our NEW "Vegan" Retractable Brush!!! Thank you, However, those terms include cancelling which means I DO NOT WANT TO PAY FOR ANYMORE PRODUCT. First of all, the gal taking orders seemed flustered that she could not get anything I said, right. www.ChristinaCosmetics.com and click on the customize my order link at I want to cancel my auto shipments. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. what a scam the company should be shut down for cheating customers out of their money. See details. They are environmentally conscious,. Clearly their site is inadequate and not processing properly. There have been times when I've called and they have been busy, but I leave a message and they get back to me by the end of the day. I have always used BARE MINERALS and I have to say their customer service is awesome. DO NOT ORDER FROM THEM. Your phone number is not working on bill invoice [protected]. I'm looking at the webpage and can't find it anywhere. I finally spoke with someone at this company and they said that my subscription was finally cancelled. IF YOU WISH TO CANCEL YOUR MEMBERSHIP, YOU MAY DO SO BY CALLING A CUSTOMER SERVICE REPRESENTATIVE AT 800.543.7207 M-Th, 9:00AM-4:00PM PACIFIC STANDARD TIME. We are always here for you Monday- Friday from 9a.m.-4p.m. I will continue calling today and if I cannot get through I will call my credit card company and have them deny payment. I received an e-mail today regarding a purchase I made 2 months ago. They have very poor, even questionable business practices. the bottom of the page. The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. The instructions are as follows: IVORY.00 For women with Ivory complexions. Christina Cosmetics has a terrible customer service and they deserve to get out of business for their incompetence. I requested 365 days for cancellation hoping to get in touch with someone by then and they billed me prior to that date anyway. I had a positive experience with Christina Cosmetics. Submit a complaint and get your issue resolved. I am so amazed that these crooks are allowed to do this. Business's response - by Christina Sullivan: Owner ChristinaCosmetics.comon 7/2/2012: Dear Jenice, The Christina Cosmetics customer service 800 number has actively been in service since 2006. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. But when I called the representative she claimed that I had submitted a second order. Because i was unaware of the charge i got charged an insufficient funds charge of $27 to boot! well low and behold i got scammed again with auto- ship that i NEVER signed up for. You may have hung up the first time and not realized that order went though and then called back to place your order. On April 5th, I was automatically sent another kit and billed $47.85. i love the look that it gI'ves me maybe try using a Lil less on your face. They charged me back in Nov 2010 for a shipment when I told them to cxl any future orders back in Aug 2010. If I get the second shipment I will sell it on EBay. I AM A WIDOW ON SOCIAL SECURITY ONLY AND I PAY 375.00 FOR MY OWN INSURANCE WITH LOTS OF COPAYS AND BIG DEDUCTABULES, PLEASE CAN ANYONE TELL ME WHAT TO DO? I believed the order was a one off purchase. have TRIPLED our customer service department to better service you! I cancelled my account as soon as I recieved the product and sent everything back. Please do not be sucked in! Dont be fooled by any positive reports that may show up about this company. What I always recommend to anyone planning on making an online purchase or TV purchase is that they read the terms and conditions before placing the order. She suggested a couple of products that would help with this (and yes, I am now buying even more products from them but for me it is just a matter of changing brands as I was spending the money elsewhere anyway). If you have never gotyour refund you will never get it, sorry. I was also told that there was no way to contact a supervisor at another number. NEW! I don't think it's unreasonable to ask for a check to cover the cost. When you go to their website, they tell you if you want to cancel your membership (which I didnt know I had a membership) you need to call their customer service line, the same number that told you to go to their website. I CONTACTED THEM AND STATED I NEVER GOT THEIR PRODUCT. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. And they make it IMPOSSIBLE TO call and cancel an order. I hate to be ripped off. We have always taken all the questions and concerns to heart and we are happy to announce we The woman who handled it was always extremely helpful. The representative claimed she had no records of phone calls from me. Tried to call the customer service number and it's a recorded message. I went online to check if I could at least e-mail them, but there is no way I could do it. happy to help you. also, the makeup is so gorgeous and makes me look 10 years younger with all the botanicals and minerals.! I've gone round and round many times with numerous different people, to ultimately get (Melissa it might've been) who got nasty with me, told me $19.95 was the final offer (for a $47 refund) and then she hung up on me when I told her I was contacting the BBB. I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. If you must order from this place, then be sure to NOT use a bank ATM/Debit card. I only requested the one-time TV trial offer. When you call their customer service line [protected], you get an automated system redirecting you to their website to place an order, customize your order or change your shipping. Natural. return the February shipment to the address on the box for a credit. I explained that I want to cancel and do not want any more product and she said that the renewal does not offer a money back guarantee and that they may be able to convert my purchase to a one time for 59.99. As with every woman who uses her products, these women deserve the confidence that a radiant complexion can begin to inspire. At Christina Cosmetics we pride ourselves in providing the best I asked Melissa to put a supervisor on the line - she told me there is no supervisor there. - CC: Each kit may be purchased with one payment or two. Stay away! If ever a package is lost a customer may call customer service to receive a tracking number. Here is your cancel confirmation Number 544487. Click here to get notifications about new complaints of Christina Cosmetics. They were unwilling to send a replacement or a refund. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didnt find the make-up lived up the hype. I spoke with a very nice young lady, Melissa, & she took care of everything for me. They don't deserve your business. This company is AWFUL.. it's not worth your time and your money. This paragraph for customizing explains the first auto delivery must be received within 60 90 days. This comment was posted by a verified customer. Claim it and get a lot of features. Perfect Pigment was created to mimic the natural pigments found in healthy, youthful skin tones, and gives everyone glowing, younger looking skin through flawless, mistake-proof application. Now I've received a third shipment and I'm sure I cancelled all future shipments. Do not buy anything from this company. you have to leave your name and number and hope and pray they call you back before they charge you with another shipment. Dont be fooled by any positive reports that may show up about this company. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. I WILL LET MY ATTORNEY KNOW AND I WILL NAIL THEIR ###. YES I AGREE THIS PEOPLE ARE THIEFS AND THEY ARE JUST STILLING YOUR MONEY THEY ARE CHARGHING THINGS IN MY CREDIT CARD AFTER I CANCEL THE PRODUCT BECAUSE IT WAS NOT WHAT THEY SAID IT WAS I AM VERY UPSET HOW PEOPLE CAN STILL FROM YOU THIS IS NOT RIGHT. Please send your request with your return. Cruelty Free. webpage we have a full page dedicated to how to contact us by email, return or refuse shipments, etc. I don't need any additional headaches in my life right now and will definitely not order anything from them. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time. Professional Israeli cosmetics have already won the hearts of many buyers. Also. Thanks again! I called customer service to to find out how as the sight does not offer any information. I was told that she would allow me to return the product, but they would refund less then half of what they charged me for the prodcut! When she founded Christina Cosmetics in 1999, she embraced the goal of creating products designed to boost each customers confidence. I intend to tell everyone to STAY AWAY from this company unless you have money to burn and dont mind not receiving the product or dont mind having your money taken with no product received and dont mind poor customer service. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. customer service possible. Will take all of the advice and not invest in this product. All future shipments may be customized to arrive at any frequency you like from 30, 60, 90, 120, 180, up to 365 days. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. I did give them the tracking number and now all of a sudden they now claim that they receive the product and I will have to wait for a refund. I have been trying to cancel my membership with them. I have attached a screenshot of my search. Christina Cosmetics reviews first appeared on Complaints Board on Sep 26, 2008. Cancel confirmation Number 542593. Our warehouse did catch the double order and our customer servicedepartment reached out to you to verify your order(s). She tells me how to mail it and who to address it to, I send it certified mail and see it's been received on Dec 4th, 2010. Horrible - this is a gimmick they make it impossible for you to cancel your order/subscription. I told her I would mail her the amount, and she said I could not do that. My account for an automatic shipment /order finally stopped when the credit card account they had been charging was closed. it had been hard for me to find a good color for my face seeing as i am italian and very olive. I will give the moisturizers a try and update my comments. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didnt find the make-up lived up the hype. Christina Cosmetics is located in Westlake Village, California. They DO NOT MAKE IT CLEAR when you order that you are signing up for an automatic delivery every 60 days. REQUEST - If you have had a bad experience with this company, please dont just shrug it off. makeup. DON'T do any business with this company. The ad says you can cancel at anytime but I have tried. Well guess what, 48hrs was up on Friday Jan 14th, 2011. I have not talked to the real person but just the machine with my orders. try getting all that from anywhere else. They customize my account whenever I need and I have NEVER Had them debit my account without me knowing. You call their 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high volume of calls, please call back at another time. For customers who do not wish to receive auto delivery we have a One Time Only order that does not include auto delivery for $59.85 plus shipping. As you know, we've had excellent in-house customer service for many years, but once Covid hit it was not sustainable full time. Formulated with high-quality minerals, her Perfect Pigment system keeps all skin types clear and healthy. Read full review of Christina Cosmetics and 1 comment. I am a very happy customer Thank you Christina for a great product, and Thank you customer service for the call back and was able to place my order. Christina Sullivan is a hairstylist and makeup artist who has worked with thousands of celebrities, super models, and real women. Christina Cosmetics has an average consumer rating of 2 stars from 37 reviews. This is unfair! Ive learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. Well, then I was informed if I had called and cancelled before the automatic shipment, I would've been charged the one-time price of $67! I hope you have better luck. I still have not heard back from them, but I'm calling tomorrow to cancel and will dispute the charge with my credit card company. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them. We make it as easy and we possibly can, since we have not required return authorizations during Covid. Per your online customization request you received your first auto delivery shipment ninety days after your original shipment. There website is to change your autoship not cancel it. I was not impress of her product make your face oily. I received a second shipment but my fault for not cancelling in time. My clients/patient love their skin after treatment is done and alway return very satisfied. I have attached a screenshot of my search. Will not order again. Custumer service only serve for orders but not concerned questions from customers. SAVE $15.00 with the Perfect Pigment 2 Compact & Brush Duo by Christina Cosmetics. 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